Welcome to the Ask Rhona FAQ page. Here you will find answers to some of the most common questions we receive about our services.
Ask Rhona offers a variety of family assistance services, including childcare, babysitting, household management, family administration, and event planning. Our goal is to support families in managing their daily activities with trusted, reliable assistance.
All of our babysitters and assistants undergo a rigorous screening process, including background checks, reference verification, and specialized training. We prioritize safety and professionalism to give families peace of mind.
You can make a booking by visiting our website and navigating to the "Make a Booking" page. You will need to log in or register, select the type of service you need, and provide the necessary details, such as the date, time, and any special instructions.
Yes, you can modify or cancel your booking by logging into your account and navigating to your previous bookings. Cancellations made at least 24 hours before the service are free of charge. If you cancel within 24 hours of the scheduled service, a cancellation fee may apply.
We accept payments through various secure methods, including credit/debit cards, mobile money, and other digital payment options. Payments are required in advance or as agreed upon during the booking process.
Yes, we understand that families often need assistance outside of regular hours. We offer flexible scheduling, including evenings and weekends, to accommodate your needs. Please contact us for specific availability.
You can contact us through our "Contact Us" page, via email at info@askrhona.com, or by phone at +971 52 997 6683. Our customer support team is available to assist you with any inquiries or concerns.
Yes, for safety reasons, we require that a responsible adult is present to provide any necessary instructions during the first appointment. We also ask that you provide any essential information about your children, including allergies or special needs.