Welcome to Ask Rhona. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and protect your data when you use our services.
1. Information We Collect
We collect the following information to provide and improve our services:
Personal Information: When you register or make a booking with Ask Rhona, we may collect personal details, including your name, email address, phone number, area of residence, and any other information you provide during booking or registration.
Children's Information: If you use our childcare services, we may collect information regarding your children, such as names, ages, and any special instructions related to their care.
Usage Data: We collect information about how you use our website, such as the pages visited, time spent on the site, and other diagnostic data, using tools like Firebase Analytics to improve our user experience.
2. How We Use Your Information
The information collected is used for the following purposes:
To Provide Our Services: We use your information to complete bookings, provide childcare, family administration, and household management services, and to communicate with you about your inquiries and requests.
To Improve Our Services: We analyze data from Firebase Analytics to understand how our website is used and to make improvements to our services and user experience.
Communication: We may use your email address and phone number to send you important updates, service confirmations, and respond to your inquiries.
Legal Requirements: We may use your information to comply with applicable laws and regulations or to enforce our terms of service.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processing, booking management) and who are contractually obligated to protect your data.
Legal Compliance: We may share your information when required by law, in response to a subpoena or legal process, or to protect the rights and safety of Ask Rhona, our users, or others.
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use Firebase Authentication and Firestore with security rules to ensure only authorized access to sensitive information. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee complete security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and gather data for analytics purposes. You may choose to accept or decline cookies via our cookie consent banner. Please note that declining cookies may limit certain features of our website.
6. Children's Privacy
Protecting children's privacy is very important to us. We collect information about children only as necessary to provide our services, such as their name, age, and care instructions. We ensure that this information is handled with the utmost care and only used to provide the requested service.
7. Your Rights
You have the right to:
Access Your Information: You may request a copy of the personal information we hold about you.
Update or Correct Your Information: If your information is inaccurate or incomplete, you have the right to ask us to update it.
Delete Your Information: You may request that we delete your personal information, subject to legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update our privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via email or on our website.
10. Contact Us
If you have any questions or concerns about our privacy practices or this privacy policy, please contact us at: